Citizen's Charter
Purpose
The Citizen’s Charter is meant to improve the accountability, transparency, and quality of public services. A Citizen’s Charter outlines and asserts promises of standards, and it is a crucial instrument to bring about positive change by reinforcing responsiveness.
The Citizen's Charter:
- Sets service expectations to help citizens better understand service offerings and prepare their visit to local government offices.
- Focuses on the needs of citizens and the capacity of providers.
- Provides citizens and service providers a mechanism to ensure accountability for all parties.
- Encourages cooperation between citizens and civil servants.
